FAQ – Frequently Asked Questions

  • How long does it take to build a website?

    It takes approximately 6-10 days to build a website from start to finish, providing we have all the information from you. Generally speaking, the website will only take a long time if we are still waiting for text and images from yourself....
  • How much do you charge for a website?

    Our website packages usually range from $3000 – $15000. However it really depends on what kind of website you need....
  • How do we communicate throughout the website build?

    Before we begin working together, we’ll usually have an initially chat on the phone or via Skype to discuss the project. Once we get started, most of the communication will take place over email. This makes the process a lot easier as...
  • What will you need from me?

    It really depends on what type of website you want. We’ll be able to discuss this on our discovery call before we start working together. Depending on which package you agree on, we could need Images of you and your team.Images of...
  • Do you offer a payment schedule?

    Yes, we split the payment into two. The first 50% is usually taken once you have seen the mockup of your homepage and you are happy to move forward. The following 50% is taken 3-5 days after this....
  • Can I update the website myself?

    Yes, you can update your website, we use WordPress, which means you can make changes yourself without knowing how to code. We'll also teach you how to use it through a series of helpful videos....
  • How many pages do I get with my website?

    You can have an unlimited number of pages on your website. We will usually design you 3 page layouts, i.e. a homepage, a blog page and an inner page, e.g. your about page. You can then use whichever layout you want for each new page you want to ad...
  • Will my website be mobile-friendly?

    Yes. Your website will be fully responsive and will look great on all devices. We don’t charge extra for this. It comes as standard....
  • How long will it take to get to the first page of Google?

    It depends. There’s no clear answer to this question as search engines change their requirements all the time. However, we have had clients get to the first page for their main keywords within 2 days of launching, and ...
  • Who hosts the website?

    If we build your website, we will usually host it for you so you don’t need to do anything. We'll pay the hosting fee for the first year, and we’ll send you an invoice once a year thereafter....
  • What is web hosting?

    Web hosting is required in order to get your website online. It is the space that you "rent" which houses your web files and allows users to access your site and the information contained on it....
  • How much does hosting cost?

    Hosting usually costs less than $100 per year. This will vary depending on your needs. The higher the number of visitors to your website is, the higher your hosting costs will be....
  • Will you buy the domain for me?

    Of course, You’re buying a website from us. It’s the least we can do. As long as it’s available for purchase, we’ll buy it for you and pay for the first year. We’ll send you an annual invoice for the renewal along wit...
  • How much does SEO cost?

    It can vary dramatically, but our monthly SEO plans begin at $400 per month. This is generally a starter plan for a local business with a moderate amount of competition. Some of our other clients pay over $1000 per month for our SEO service...
  • Will you meet with me face-to-face?

    No. All of our client meetings are done over Skype or via the phone. It’s rare that we need to meet people face-to-face. Technology allows us to do so much in a small space of time, so we don’t believe face-to-face meetings are necessa...
  • What are your customer service hours?

    We're available all day every day, 24/7, 365 days a year....
  • How do I contact customer service?

    You can reach one of our devoted customer service reps day or night – we're available 24/7. You can also chat or email support@waxride.com and we'll get right back to you with a response....
  • How we build your website from start to finish

    1. We talk, usually via voice calls and Skype. Before we start working together, we’ll book some time to have a chat about your project. ...